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1. A pleasant greeting goes a long way. Before you dial, you might find it helpful to consider W.W.M.O.S.?, or, “What Would Michelle Obama Say?” If you’re very angry, think H.U.W.M.O.B.I.S.W.M.M.A.S.H.T.C.O.O.M.M.?, or, “How Upset Would...
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